Legal
Cookie Policy
Last updated: 25 May 2026
This Cookie Policy explains how CustomShoesByUs ("we", "us") uses cookies and similar technologies when you visit our website. It should be read alongside our Privacy Policy.
By continuing to browse the Site, you consent to our use of cookies as described below, except where your consent is required by law and you have not provided it.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you signed in, understand how the site is used, and improve your experience. We also use similar technologies such as local storage and session storage where appropriate.
2. How we use cookies
We use cookies for the following purposes:
- Strictly necessary: required for the Site to function — e.g. shopping cart, checkout session, region/currency selection, authentication, and security.
- Functional: remember preferences such as region, cart state, and recently viewed products (light/dark mode) and recently viewed products.
- Analytics (if enabled): help us understand traffic and usage patterns so we can improve the Site. We use aggregated data where possible.
- Payment: our payment provider (Stripe) may set cookies to prevent fraud and process payments securely.
3. Cookies we may use
| Name / type | Purpose | Duration |
|---|---|---|
_medusa_cart_id | Maintain your cart and checkout session | 7 days |
_medusa_jwt | Keep you logged into your account | 7 days |
_medusa_cache_id, _pathname | Store country/region and pricing context | 1–24 hours |
_medusa_locale | Remember your language preference | 1 year |
| Stripe cookies | Fraud prevention and payment processing | Varies (see Stripe policies) |
These Medusa cookies are strictly necessary and remain active when optional cookie consent is declined. Blocking or deleting them prevents account, cart, locale, and checkout features from working reliably.
4. Third-party cookies
Some cookies are set by third-party services we use (e.g. Stripe for payments, hosting/analytics providers). These parties have their own privacy and cookie policies. We do not control third-party cookies.
5. Managing cookies
You can control cookies through:
- Browser settings: most browsers let you block or delete cookies. Blocking all cookies may prevent cart, checkout, and account features from working.
- Device settings: on mobile devices, you may manage tracking preferences in system settings.
Where required by law, we will obtain consent before placing non-essential cookies and provide a way to update your preferences.
6. Do Not Track
Some browsers offer a "Do Not Track" signal. There is no uniform industry standard for responding to DNT signals; we currently do not respond to DNT signals but honour applicable legal requirements regarding consent and opt-out.
7. Updates
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Questions about these policies? Contact the studio or email hello@customshoesbyus.com.